Shipping policy

Order Processing

All orders placed on jennykrauss.com are processed within 1–3 business days of payment confirmation. Business days are Monday through Friday, excluding federal holidays.

You will receive an email confirmation with tracking information once your order has shipped.

Shipping Methods & Carriers

We ship all US orders via UPS or USPS. We ship international orders via UPS, DHL, and FedEx. The carrier used for your order will depend on the size, weight, and destination of your shipment.

Estimated delivery times vary based on your location and the shipping option selected at checkout.

Shipping Rates

US orders over $100 ship FREE! All other US orders ship at a flat rate of $5.95.

International orders: Shipping rates are calculated in real time at checkout based on the carrier’s rates for your order’s weight, dimensions, and delivery address. The exact shipping cost will be displayed before you complete your purchase. We do not add handling markups to carrier rates.

Where We Ship

We currently ship to all 50 U.S. states and U.S. territories. We also ship to Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, UAE, United Kingdom.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Tracking information may take up to 24 hours to become active after your shipment is picked up by the carrier.

You can also track your order directly through the UPS or USPS website using the tracking number provided.

Lost, Damaged, or Delayed Shipments

If your package appears to be lost, arrives damaged, or is significantly delayed beyond the estimated delivery window, please contact us as soon as possible at hello@jennykrauss.com. We will work with the carrier to resolve the issue.

  • Damaged shipments: Please retain all original packaging and take photos before disposing of anything. We may need this documentation to file a carrier claim.
  • Lost shipments: If tracking shows your package as delivered but you have not received it, please check with neighbors and your local post office or UPS location first, then contact us.

Shipping Protection

Shopping online should be stress-free, so we've introduced shipping protection to give you peace of mind. If your package is ever lost or damaged, we'll send you a replacement—no hassle, no worries.

Please contact customer service at hello@jennykrauss.com when:

  • Orders have not moved or updated tracking in more than 5 business days 
  • Orders have been lost or marked as ‘lost’ by the carrier.
  • Orders marked as 'delivered' by the carrier are missing more than 3 business days.
  • Orders damaged in transit.
  • Order missing items due to packages being damaged or tampered with during transit.

Incorrect Address & Returned Packages

Please double-check your shipping address before completing your order. If a package is returned to us due to an incorrect or undeliverable address, we will contact you to arrange re-shipment. Additional shipping charges will apply for re-delivery.

We are not responsible for packages delivered to an incorrect address provided at checkout.

Questions?

If you have any questions about your shipment or our shipping policy, please don’t hesitate to reach out to us at hello@jennykrauss.com. We’re happy to help!

This policy is subject to change without notice. Last updated: March 2026.