Shipping | Returns + Exchanges

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HOLIDAY SHIPPING

We offer FREE U.S. standard shipping on all orders $100+

For orders under $100, shipping charges are $5.95 and will appear in the shopping cart.

International shipping is calculated at checkout.

Please use the following guidelines for holiday shipping:

CONTINENTAL U.S.

USPS Standard Shipping: Order by 12/17

USPS Priority Mail: Order by 12/18

USPS Priority Mail Express: Order by 12/20

HAWAII + ALASKA

USPS Standard Shipping: Order by 12/16

USPS Priority Mail: Order by 12/17

USPS Priority Mail Express: Order by 12/19

CANADA + AUSTRALIA

USPS Standard Shipping: Order by 12/9

USPS Priority Mail: Order by 12/11

USPS Priority Mail Express: Order by 12/12

*Please note that USPS does not guarantee ship times.

Please choose USPS Priority Mail or Priority Mail Express if ordering past the standard shipping cutoff times.

These are estimates based on what the carriers have quoted for 2025. Carriers have been experiencing industry-wide shipping delays. Jenny Krauss  is not responsible for standard or expedited delivery shipments arriving after Christmas, or any other delays beyond our control.

RETURN + EXCHANGE POLICY

All items can be returned for a full refund or exchange if they are defective or don't meet your expectations. The item(s) must be returned within 30 days of receipt, be in the original condition, unused, and unwashed, and preferably with the hang tag.

Please send your returns to:​

Jenny Krauss

35 Brookwood Drive

Woodbridge, CT 06525

  • Please include a note in the package with your reason for the return and whether you would like a refund or exchange. If you want an exchange, include instructions for the item you are requesting.

  • If you return an item for refund, the credit will be processed (minus the shipping charge) within one week of our receipt of the item.

  • We will send exchanges within a week as well. We cover the cost of shipping the exchange item to you.

  • For merchandise returned after 30 days, a credit will be issued for future purchase on the site. Shipping is a non-refundable charge.

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