Return Policy

Wholesale

Please call us for a return authorization. (212 706-1983) All items can be returned for a full refund or exchange if they are defective or don't meet your expectations. The item(s) must be returned within 7 days of receipt and will incur a 15% restocking fee. Returned items must be unused, have original hang tags (without price stickers) and original packaging.  We cannot be held responsible for goods damaged in transit. A claim should be filed with the carrier. 
 
Please send your returns to:

Jenny Krauss
152 W. 36th Street
Suite 602
New York, NY 10018
  • Please include a note in the package with your reason for the return and whether you would like a refund or exchange. If you want an exchange, include instructions for the item you are requesting.
  • If you return an item for refund, the credit will be processed (minus the shipping charge) within one week of our receipt of the item.
  • We will send exchanges within a week as well.
  • For merchandise returned after 7 days, a credit will be issued for future purchases.
  • Shipping is a non-refundable charge.
  • One-of-a-kind items are final sale.

Retail

All items can be returned for a full refund or exchange if they are defective or don't meet your expectations. The item(s) must be returned within 14 days of receipt, be in original condition, unused, unwashed, and in the original packaging.

Please send your returns to:

Jenny Krauss
152 W. 36th Street
Suite 602
New York, NY 10018

  • Please include a note in the package with your reason for the return and whether you would like a refund or exchange. If you want an exchange, include instructions for the item you are requesting.
  • If you return an item for refund, the credit will be processed (minus the shipping charge) within one week of our receipt of the item.
  • We will send exchanges within a week as well.
  • For merchandise returned after 14 days, a credit will be issued for future purchase on the site. Shipping is a non-refundable charge.

 

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